This is a standout aspect of RemotePC, as not every competitor offers 24/7 support, and we believe it’s especially helpful for small teams that don’t have IT tech on staff. PT by phone and 24/7 by email and live chat. In case you have trouble with RemotePC, customer service is available from 6 a.m. The pricing model is linked to the number of connected remote computers rather than users, accommodating teammates who are happy to share the same remote device. Unlike many rivals, which limit the features available on the cheapest plans, RemotePC offers essential remote access functionality across all tiers, making it a great choice for smaller teams that need access to only a few machines. We found that this feature can be particularly useful when working remotely with demanding graphic design and video editing programs. Team members with limited speed and bandwidth can benefit from using the fast-speed Performance Viewer app, which allows them to access and use a remote machine at up to 60 fps. You can use the chat features to communicate between devices, draw on the whiteboard and leave notes during sessions to collaborate remotely, and even send invitations to have other team members connect for a project, presentation or assistance. Our research found that collaboration via RemotePC is easy too. You can also record remote access sessions and save chats for future reference, and maintain logs and reports to track all remote access activities. You can even share files without starting a remote session. Many competitors offer only one or two options. You can choose from three ways to transfer files with RemotePC.
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